Q: What is NCF (Network Capacity Fee) & how is it charged?

<p>The subscription has two components. One is the <strong>Network Capacity Fee </strong>(NCF), which is like a rental. The other is the prices of any pay channels.</p> <p>Primary box: Distributors can charge subscribers a "Network Capacity Fee" (NCF) of Rs.130 pm + taxes (i.e. Rs.153.40 pm incl. of taxes) for providing up to 200 NCF count. For providing more than 200 NCF count the distributors can charge Rs.160 pm + taxes (i.e. Rs.188.80 pm incl. of taxes). If a subscriber opts for HD channels, then each HD channel will be counted as equal to two SD channels</p> <p><strong>Secondary box:</strong> Rs 61.36 for the first 200 NCF count and Rs 75.52 for more than 200 NCF count.</p> <table class="table"> <tbody> <tr> <td>NCF Slabs</td> <td>NCF Charge (incl. of Taxes) for Primary connection</td> <td>NCF Charge (incl. of Taxes) for secondary connections</td> </tr> <tr> <td>0-200</td> <td>₹ 153.40</td> <td>₹ 61.36</td> </tr> <tr> <td>201 and above</td> <td>₹ 188.80</td> <td>₹ 75.52</td> </tr> </tbody> </table> <p> </p>

Question 1

How can I add/drop ALC Channels or Tata Play services by myself?

Accepted Answer

You can add / drop an A-la-carte (ALC) channel using any of the below options:

Tata Play website – To add/drop in a few easy steps, click here
WhatsApp
- Register your account on WhatsApp by giving missed call to 9229692296 from your Registered Mobile Number. Make sure your Registered Mobile Number and WhatsApp number are the same. You will get a confirmation message on your WhatsApp.
- Send Add or Drop (Space) EPG Number For example, to add drop Ten Sports ALC: Add 470 / Drop 470
Missed call
- Give a missed call to or universal missed call number (080 6858 ) followed by the EPG number of the ALC you wish to add.
  For example, to add Ten Sports ALC (EPG number is 470), give a missed call to 080 6858 (0470).
  For example, to add Tata Play Kannada Cinema (EPG number is 1602), give a missed call 080 6858 (1602).

Question 2

How do I know about my pack details, balance or recharge due date?

Accepted Answer

Give a missed call on 080-61-9999-11 from your Registered Mobile Number. You will receive SMS with the pack details. Click Here to know your pack details.

Question 3

What are the packages available at Tata play?

Accepted Answer

Tata Play has made the it easy for you to choose packs that best suit your requirements. Currently there are over 250 broadcaster packs and we save you the hassled of understanding and choosing from them. Here’s what we offer:

Tata Play packs:These packs contain a curation of broadcaster packs and pay channels as per your viewing requirements. For eg: 'Hindi Basic' pack will give you the best of Hindi content, 'Family Kids' pack will give you the best of Hindi, Music, Knowledge and Kids genres and 'Premium Sports English' pack will give you all of the above with Sports and English content also, by putting together packs from the newly declared packs/channels by broadcasters.
Add-on & Regional packs:These packs contain a combination of pay channels of a specific genre. For eg: ‘Kids’ pack contains all pay channels of Kids genre across broadcasters and ‘Tamil Regional’ pack contains all pay channels of Tamil Regional genre across broadcasters.
FTA Basic: This will be the Basic Service Tier as defined by TRAI. It will contain 100 FTA SD channels.

View all FTA channels

Know more about Tata Play packs

Question 4

What are the broadcaster packs available for Tata Play subscribers?

Accepted Answer

We have channels and packs of all major broadcasters on Tata Play platform, such as Star, Sony, Zee, Times, TV 18 etc. Each of the broadcasters has multiple packs of their channels. There are over 250 broadcaster packs. To gain a better understanding of the packs and to choose the best one, please take a look at Tata Play packs which have been curated and recommended to best suit your viewing requirements. To know more about broadcaster packs, click here.

Question 5

I want to view only FTA channels. Will I be able to do so for free?

Accepted Answer

As per the new pricing regulation, NCF charges of Rs.153.40 pm (incl. of taxes) will be applicable even if you opt for FTA channels only. If you opt for > 200 FTA SD channels, then NCF charges of Rs.188.80 pm (incl. of taxes) will be applicable.

Question 6

I do not want to pay Rs.153.40 NCF. Can I do so?

Accepted Answer

NCF charges of Rs.153.40 pm (incl. of taxes) for the first 200 SD FTA channel capacity will be mandatory as per the new pricing regulation by TRAI.

Question 7

If I opt for only 20 pay channels on ALC basis, what will I have to pay?

Accepted Answer

You will have to pay NCF charges of Rs.153.40 pm (incl. of taxes) + the MRP of each of the pay channels you have opted.

Question 8

What is the lock in period policy?

Accepted Answer

Refer the below table of lock in policy.

Pack	Lock in Days
Add on / ALC	0
Tata Play Curated Pack	0
Broadcaster Pack	0
Regional Pack	0
Tata Play Services	1
J-Sat/J-Noon	30
Bollywood Premiere	30
Semi -Annual	182
Annual	365

Question 9

What is NCF (Network Capacity Fee) & how is it charged?

Accepted Answer

The subscription has two components. One is the Network Capacity Fee (NCF), which is like a rental. The other is the prices of any pay channels.

Primary box: Distributors can charge subscribers a "Network Capacity Fee" (NCF) of Rs.130 pm + taxes (i.e. Rs.153.40 pm incl. of taxes) for providing up to 200 NCF count. For providing more than 200 NCF count the distributors can charge Rs.160 pm + taxes (i.e. Rs.188.80 pm incl. of taxes). If a subscriber opts for HD channels, then each HD channel will be counted as equal to two SD channels

Secondary box: Rs 61.36 for the first 200 NCF count and Rs 75.52 for more than 200 NCF count.

NCF Slabs	NCF Charge (incl. of Taxes) for Primary connection	NCF Charge (incl. of Taxes) for secondary connections
0-200	₹ 153.40	₹ 61.36
201 and above	₹ 188.80	₹ 75.52

Question 10

How is my NCF Slab calculated?

Accepted Answer

Your NCF slab is calculated basis the sum of the NCF counts of the subscribed channels, where the SD channels have an NCF count of 1 and HD channels have an NCF count of 2.

Question 11

I was earlier being charged Rs.153.0 pm for NCF. Why has it been changed to Rs. 153.4 pm?

Accepted Answer

The applicable NCF as per TRAI's notification is Rs.153.4 pm (Rs.130 + 18% tax).

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